RETURNS AND EXCHANGES
We stand behind our products and want you to be satisfied with them!
We always do our best to take care of our Customers - dealing with all situations fairly and responsibly!
If you have received a damaged or defective item, please Call Us at (615) 679-9854 or Email Us at firstname.lastname@example.org and we will rectify this right away!
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get new styles every week and hope we can assist you in finding something new if your purchase doesn't work out!
WHERE DO I SEND MY RETURN TO?
4429 Murphy Rd, Nashville TN, 37209
DO WE SEND RETURN LABELS?
We do not offer Return Labels at this time.
ADDITIONAL RETURN DETAILS:
- We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
- The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
- We DO NOT send return labels, so you can send the item back however you prefer.
- Merchandise must be returned within 14 days from the receive date.
- Merchandise must be unwashed and unworn.
- Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- Final Few, Flash Sale and Sale Items are FINAL SALE!
- All accessories are FINAL SALE!
- Bodysuits and Intimates are FINAL SALE!
- We do not hold items for returns or exchanges.
- Please allow 3 business days for return processing.
- Any returns past the policy will not be accepted or store credited.
- Exchanges must be the same item, but different size request.
- We are not able to exchange for different items.
- If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an egift code with store credit.
Shoe Return Policy
- Shoes must be UNWORN.
- Merchandise must be in original packaging with the original invoice included.
- Shoe returns must adhere to all of our requirements from our Return Policy above.
- Please follow all care and wash instructions seen on inside tag of garment, Elle Gray is not responsible for items damaged in wash.