SHIPPING COST

Shipping costs for US orders vary by weight and destination.
Orders over $150 ship FREE. (excl Hawaii and Alaska)
See checkout page for International Shipping cost.

We are a US based Online Store.
All prices shown are in US dollars.
We ship via USPS.

All items purchased through the website are assigned a tracking number as soon as the item is shipped.
 

PROCESSING TIME

  • All orders including Priority (2-3 Day Shipping) are processed with 24-48 hours.
     
  • Weekends and Holidays: Please note that processing and delivery time does not include weekends (Saturday and Sunday) or Holidays.
     

PREORDERS

If your order contains preordered items, your shipment may be held until the preorder arrives. We will only do this if we expect the preorder to arrive in a reasonable amount of time. If you would like your other items shipped separately, please contact us after placing your order.

GENERAL INFORMATION

Elle Gray is not responsible for items listed as delivered on tracking. If an item is not present or shows up damaged by carrier, you must contact your local PO with your tracking number to open a case. Our Priority Mail option provides up to $50 insurance. If you are not available to receive your package, please consider leaving a note for your mail person to return later. We will not replace items or grant refunds or credits to packages that show delivered, and are claimed to be missing. This must be taken up with your local Post Office.

By placing an order with Elle Gray, you are agreeing to the Return/Shipping Policy and Terms of Service.

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